GENERAL:
1. When you place an order in electronic form through the website you are using, you are deemed to have accepted the pre-information form and the distance sales contract presented to you.
2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.
3. Shipping costs, which are the product transport fees, will be paid by the buyers. The seller may also offer free shipping service with the campaigns it organizes. The decision whether the cargo will be paid or free is at the discretion of the seller, provided that it is informed to the buyer before the order.
4. Each purchased product is delivered within a legal period of not exceeding 30 days to the person and/or organization at the address indicated by the buyer. If the product is not delivered within this period, buyers can terminate the contract.
5. The purchased product must be delivered in full and in accordance with the specifications specified in the order and, if available, together with documents such as a warranty certificate and user manual.
6. In the event that the sale of the purchased product becomes impossible, the seller must inform the buyer of this situation in writing within 3 days from the date the seller is informed of this situation. The seller is also obliged to refund the total amount to the buyer within 14 days.
IF THE PAYMENT FOR THE PURCHASED PRODUCT IS NOT MADE:
7. If the buyer does not pay for the product they have purchased or cancels it in their bank records, the seller's obligation to deliver the product ends.
SHOPPING MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
8. If it is determined that after delivering the product, the credit card used by the buyer was unfairly used by unauthorized persons and the amount of the sold product is not paid to the seller by the relevant bank or financial institution, the buyer must return the product in question to the seller within 3 days with the shipping cost borne by the seller.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
9. If unforeseen force majeure events occur and the product cannot be delivered on time, this situation is notified to the buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstruction is removed. If the buyer cancels the order; if they made the payment in cash, they will be refunded in cash within 14 days from the cancellation. If the buyer made the payment by credit card and cancels, the product's price will be refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to transfer it to the buyer's account.
BUYER’S OBLIGATION TO CHECK THE PRODUCT:
10. The buyer will inspect the contractual goods/services before receiving them; They will not receive damaged goods/services such as crushed, broken, torn packaging, etc., from the cargo company. The received goods/services will be deemed undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services must not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
11. The BUYER can use their right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date they or the person/organization at the address they have indicated received the purchased product, without assuming any legal or criminal liability and without giving any reason, by notifying the SELLER through the following contact information.
12. THE SELLER'S CONTACT INFORMATION FOR RIGHT OF WITHDRAWAL NOTIFICATION:
NAME/TITLE: DOĞTAŞ KELEBEK MOBİLYA SANAYİ VE TİCARET A.Ş. ADDRESS: İdealtepe Mah. Rıfkı Tongsir Cad. No:107 (E5 Karayolları stop next to Petrol Ofisi) Küçükyalı / Maltepe / İstanbul – TURKEY
EMAIL: [email protected]
TEL: +90 216 425 00 02
FAX: +90 0216 425 00 08
DURATION OF RIGHT OF WITHDRAWAL:
13. If the product purchased is a service, this 14-day period begins from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts in which the execution of the service has started, with the approval of the consumer, before the expiration of the right of withdrawal period.
14. The costs arising from the use of the right of withdrawal are borne by the SELLER.
15. For the right of withdrawal to be exercised, it is essential to notify the SELLER in writing by registered mail with acknowledgment of receipt, fax, or email within 14 (fourteen) days and that the product has not been used within the framework of the provisions of "Products for Which the Right of Withdrawal Cannot Be Exercised", regulated in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
16. The invoice of the product delivered to the third party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent back with the return invoice issued by the institution. Order returns arranged for corporate entities cannot be completed unless the RETURN INVOICE is issued.)
17. The return form, along with the box, packaging, if any, standard accessories of the products to be returned, must be delivered to the seller completely and without damage.
RETURN CONDITIONS:
18. The SELLER is obliged to return the total amount to the BUYER and waive any documents putting the BUYER in debt within at most 10 days from the receipt of the withdrawal notification, and to receive the goods back within a 20-day period.
19. If there is a decrease in the value of the goods due to a reason arising from the fault of the BUYER or if it becomes impossible to return, the BUYER is obligated to compensate the damages of the SELLER at the rate of their fault. However, the BUYER is not responsible for the changes and deteriorations caused by the proper use of the goods or products within the right of withdrawal period.
20. If the campaign limit set by the SELLER is exceeded due to the use of the right of withdrawal, the discount amount utilized within the campaign is canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
21. Goods prepared according to the buyer's request or explicitly personal needs, opened packages, set up and unsuitable for its return, underwear under parts, swimwear and bikini bottoms, makeup materials, single-use products, or goods that are danger of spoiling quickly or are likely to expire, cannot be returned if their packaging is opened by the BUYER after delivery. Products that cannot be sent back for reasons of health or hygiene pose potential risks once opened, mixed with other products after delivery and which cannot be separated due to their nature, goods related to periodicals like newspapers and magazines, services performed instantly in electronic environments or intangible goods delivered immediately to the consumer; likewise, audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, cannot be returned if opened by the BUYER as per the Regulation. Also, the use of the right of withdrawal in service contracts where execution has started with the consumer's approval before the right of withdrawal period is over is not possible according to the Regulation.
22. For cosmetics and personal care products, underwear goods, swimwear, bikinis, books, software and programs that can be copied, DVDs, VCDs, CDs and cassettes, writing supplies (toner, cartridge, ribbon etc.), and bedding, base, base heads, pillow, quilt, bed sheets, duvet sets, sleep pads, blankets, pique sets, and dowry set products to be returned, their packages must be unopened, untested, undamaged and unused. Returned product requests will be collected back by our delivery team. For products delivered by cargo, the return will be done by our customer via cargo. If required, the assembly and packaging of the product to be sent via cargo is the responsibility of the customer. Even if the delivery method of the product by cargo was done by transportation, the return must be done by the customer via cargo.
DEFAULT AND LEGAL CONSEQUENCES
24. The BUYER accepts, declares, and undertakes that they will pay interest and be financially liable to the bank in the event of default on transactions made with a credit card under the agreement with the credit card issuing bank. In this case, the bank may initiate legal proceedings; the arising costs and attorney fees may be requested from the BUYER, and in any circumstance, if the BUYER defaults on their debt, they agree to cover the damages and losses incurred by the SELLER due to delayed performance of the debt.
PAYMENT AND DELIVERY:
25. You can make a bank transfer or EFT (Electronic Fund Transfer) to our HALKBANK account (TL).
BANK: HALKBANK
BRANCH NAME: EUROPEAN CORPORATE ISTANBUL BRANCH
BRANCH CODE: 837
ACCOUNT NUMBER: 10261272
IBAN: TR52 0001 2009 8370 0010 2612 72
26. Through our website, you can benefit from online one-time payment or online installment options for any of your credit cards. In your online orders, the charge will be processed from your credit card at the end of your order.
